Last month Abby S gave a guided tour of the Search Inc’s Planet Access Company Warehouse (PAC) – where she works – to her fellow No Boundaries (NB) participants, Matt, Adrian and Michaela and NB Trainer Jenny. Through a short Q&A she explains the experience and tells us about her job.
Q: What did your tour include for the Monday No Boundaries group?
A tour of the physical space
The areas of the warehouse that I showed to my visitors are:
- My Work Station where I process returns
- The Dock where shipments, mailings, and products come in and go out
- Front Office area – where I clock-in/out and wait for the bus
- Lunch Room – where I eat lunch and hang out with my co-workers
- Shelves units – the huge part of the warehouse where we store the merchandise
I introduced Matt, Adrian, Michaela, and Jenny to Robert Parkinson, the Career Services Coordinator, and Mike Cordis, my supervisor in the warehouse. I also introduced them to my co-workers in merchandise returns.
I demonstrated merchandise returns processing. I explained how I use box cutters to open the packages and how I use the scanner to do Return Merchandise Authorization (RMAs), Inventory Transfers, and Cycle Counting.
Q: How did you feel about giving a tour of the warehouse to the NB group?
I was proud to show off my workplace and explain my job to Matt, Adrian and Michaela. I am always happy to give tours of the warehouse.
Q: How long have you worked at the warehouse?
I have been working at the warehouse for more than 3 years now. I started out as an assembler, putting together medical kits, The Zen of Cooking packages, and St. Joseph statues. After about a year I started working as a warehouse assistant doing maintenance. Eventually I moved to processing returns for different companies, where I became an employee of Search and started earning competitive wages.
Q: What is your job title and what are your responsibilities?
My job title is Warehouse Assistant. I am responsible for processing Toad & Co. returns. If a customer sends back a product, I check it for damages, fold it and repackage it and then do an inventory transfer, which means putting it back on the shelf. Finally, I do cycle counting, which is taking inventory of each product.
Q: What is your schedule?
I work part time on Monday, Wednesday, Thursday and Friday.
Q: What is your favorite thing about working at the warehouse?
My favorite thing about working at the warehouse is that I can do a variety of tasks. I also like being there with my co-workers and chit-chatting a little bit here and there. Earning more makes me proud and gives me the opportunity to do more things in the community and buy things I need.