Review Amtrak - Washington D.C., MD
This business has 7 positives and 0 negatives.
Amtrak - Washington D.C., MD Image

Amtrak - Washington D.C., MD

Not A JJ's List Disability-Aware Business Yet
Category: Transport/Car Care, Travel/Vacation
Phone number: (180) 087-2724 7245
Location: 60 Massachusetts Avenue,, Washington D.C., MD 20002
* this business has multiple locations
Website: http://www.amtrak.com/
 
Review Amtrak - Washington D.C., MD
This business has 7 positives and 0 negatives.
John Maxson
John Maxson
8:11pm 12/28/11
Good
Good

I went on a one week visit to see my big sister,and family on christmas in seattle.The trip out,and back was really good ,but one thing that i wish would make it better,fix the bad track thats in north dakota because some day there will be a derailment,especallily ifb train is gonig 30,or more.But all in all a good time.

Disability Awareness:   Welcoming, Talked to me person-to-person, Asked me if I needed or wanted help, Friendly, Gave me choices, Gave me extra time, Respectful, Helpful when I needed assistance or accommodation, Flexible service, Physically accessible, I enjoy the service stops beause I like to walk around the platforms..
John Maxson
John Maxson
12:53pm 10/28/11
Great!
Great!

As I have said on my last review ,I like the train (amrtak,as my favorite way to travel ,because you see more even if it takes a lot more time than flying depends on where you are going.The train is fun because not only you get a dinning car for all meals,but wont have to worry about getting off the train to use the john(bathrooms),its all there.I like it because I can see where I am going whlie I am travling.Go west if you a new to amtrak.its fun.


Disability Awareness:   Welcoming, Talked to me person-to-person, Asked me if I needed or wanted help, Friendly, Gave me choices, Gave me extra time, Respectful, Helpful when I needed assistance or accommodation, Flexible service, Physically accessible, Its not all accessible if you are going across country.Just part.
John Maxson
John Maxson
10:00pm 02/13/11
Great!
Great!

I have been on amtrak many times ,and think Iit is one of the best ways to travel.Trains may not be untime(thats how it is with public transportaition.).Take it across country,especiallyto the west coast..

Disability Awareness:   Welcoming, Talked to me person-to-person, Asked me if I needed or wanted help, Friendly, Gave me extra time, Respectful, Helpful when I needed assistance or accommodation, Flexible service
advocate
advocate
12:07am 08/21/10

Our teenage son, who is on the autism spectrum, and I recently took a long train ride. When I called to make the reservation, I told the agent that I needed to sit with my son to help him get through the long trip. The agent put a notation on our tickets, and assured us that the conductor would make sure that we were able to sit together. He also gave both of us a 15% discount on our tickets, which is apparently available to all passengers with disabilities as well as to their travel companions. While we were on the train, I picked up the Amtrak magazine, and read a letter from Amtrak's CEO that was devoted exclusively to the 20th anniversary of the Americans with Disabilities Act, and highlighted why the train is such a great way for people with disabilities to travel. I also noted that many of the seats reserved for people with disabilities were in fact occupied by people with disabilities. I was very impressed with the many accommodations offered, and the commitment stated by the CEO in his letter that Amtrak seeks to go beyond the requirements of ADA to serve its customers with disabilities.

Disability Awareness:   Welcoming, Friendly, Gave choices, Gave extra time, Respectful, Helpful with assistance or accommodation, Flexible service, Physically accessible, Other or suggestions, offers discounted fares for people with disabilities
jake74
jake74
3:16pm 07/22/10

The Amtrak website is very accessible with the System Access screen reader. Some parts of the website are accessed by buttons, but all of them are clearly labeled and the links and text are very accessible as well.

Disability Awareness:   Welcoming, Asked me if I needed or wanted help, Friendly, Gave me choices, Gave me extra time, Respectful, Helpful when I needed assistance or accommodation, Flexible service
jake74
jake74
10:02am 07/01/10

Several years ago my brother and I rode Amtrak from Chicago to Alton, Illinois to visit relatives. The service on the train was quite good. Although he and I didn't need any food or drinks because our parents had packed some stuff with us, we were offered some things by staff on the train. Once we arrived at our destination, an employee helped us off and there we met up with family. The only bad part about this trip was that my brother and I ended up having a loudly snoring passenger right near us for most of the trip. But the train was very accessible.

Disability Awareness:   Welcoming, Talked to me person-to-person, Asked me if I needed or wanted help, Friendly, Gave me choices, Gave me extra time, Respectful, Helpful when I needed assistance or accommodation, Flexible service, Physically accessible
ymom
ymom
7:39am 06/30/10

We have been using Amtrak for many years to travel with our son, who is on the autism spectrum. Since our destinations involved overnight trips, we often travelled in a sleeping compartment, which is such a great way to travel with a person who has a tough time managing an unpredictable, confined space with lots of other people. Now that our son is an adolescent, he can manage the regular seating, and even seems to enjoy train travel. On a recent trip, we boarded the train very late at night, and I was concerned that we would not be able to sit together. I was happy that when the train pulled in, the conductor invited families to board the train on a car that had plenty of empty seats. I later called Amtrak to find out if I could request, in advance, that seats beside each other be held for us so that my son wouldn't have to sit beside a stranger, and they said that they would honor such a request. The customer service agent told me that when you make a reservation, you should tell the reservations person that you are traveling with a person with a disability (or if you have a disability, that you need accommodations), and they will note that on the ticket. This will then give you access to special seating or special seating arrangements, as well as special fares for people with disabilities, and their traveling companions. Next time you have to travel, consider the train. It's a friendlier (and generally more predictable and flexible) way for people with disabilities to travel, AND it's better for the environment to use public transportation!

Disability Awareness:   Welcoming, Helpful with assistance or accommodation, Flexible service, Physically accessible, special fares for people with disabilities & their travel companions
Send to a Friend