Review Chicago Transit Authority
This business has 11 positives and 3 negatives.
Chicago Transit Authority Image

Chicago Transit Authority

Category: Transport/Car Care, Disability-Aware Business
Phone number: (888) 968-7282
Location: 567 W. Lake Street, Chicago, IL 60680
* this business has multiple locations
Website: http://www.transitchicago.com

Nearest Transportation Stop: Clinton-Lake Station
The CTA operates the nation's second largest public transportation system and covers the City of Chicago and 40 surrounding suburbs. CTA provides 1.7 million rides on an average weekday, accounting for over 80% of all transit trips taken in the six-county Chicago metropolitan region. Presently, CTA service is provided by two modes: bus and rail.

CTA Bus
CTA bus routes serve communities locally, move people across town, and a number of express services are provided. Several routes also provide 24-hour service, known as "Owl Service." All of our 153 bus routes are fully accessible to customers with disabilities. Lifts and ramps on all buses are available for use upon request by anyone who has trouble with steps, even temporarily.

CTA 'L' (Rail Service)
Our rail system is known locally as "The 'L'." Many, but not all L stations are accessible to customers with disabilities. Please check our website for detailed information on which stations are accessible.
Disability Aware Features:
  • Adaptive technology
  • Braille
  • Extra assistance available
  • Hires or would like to hire qualified individuals with disabilities
  • Offer products or services for people with disabilities
  • Physically accessible
  • Trained staff
 
Review Chicago Transit Authority
This business has 11 positives and 3 negatives.
avolkmann
avolkmann
3:17pm 06/05/18
Good
Good

I've taken the CTA Purple, Red, and Yellow Lines a few times, once to a presentation in the city, and the other times to Cubs games and to get to different areas of the city. I find the system to be an efficient and fast way to get to where you need to go. In my experiences, there have been little to no delays, and the trains came on time. Some of the stations could be improved a bit in terms of cleanliness, and some of them aren't wheelchair accessible, but hopefully that will change within the next few years.

Disability Awareness:   Flexible service
abulgrin_ignite
abulgrin_ignite
9:44am 08/28/17
Good
Good

Station was accessible for individuals with wheelchairs, has an elevator and escalators. Employees were available to help if needed. Station was clean and centrally located with buses available as well.

Disability Awareness:   Welcoming, Gave choices, Gave extra time, Respectful, Helpful with assistance or accommodation, Flexible service, Physically accessible
Jon
Jon
9:55am 08/21/17
Great!
Great!

It is a good way to get around. However, the stairs are very steep. The station could use renovations.

Disability Awareness:   Welcoming, Gave choices, Respectful, Flexible service, Physically accessible
Yesenia C.
Yesenia C.
8:28pm 11/13/16
Good
Good

CTA workers are always in sight and ready to help people when you walk in. There's a lane for people with wheelchairs to get through and there's an elevator for those who can't use the stairs. There's also benches once you get to the top for people who need to sit and it's pretty spacious with working heaters in the winter months. I think what might be helpful for this place is bigger signs or signs more at eye level for people with sight impairments.

Disability Awareness:   Welcoming, Helpful with assistance or accommodation, Physically accessible
ScottG
ScottG
7:19pm 11/18/15
Bad
Bad

Not physically accessible for people who use wheel chairs, there are no elevators, but only stairs, so if someone wants to go to a football game that will be a huge hassle

Disability Awareness:   Inflexible service
Teamsullivan2
Teamsullivan2
11:24am 02/26/14
Good
Good

A few days ago i had injured my arm from softball practice. I had a cast on my arm for a week , the bus driver was kind enough to greet me and talk to me about my how i had injured my arm and if i am ok. By the time i was getting off on my stop, he had kindly told me to have a great day and to be every careful and quoted "not to injured my other arm" that truly made me smile and laughed.

Disability Awareness:   Welcoming, Asked me if I needed or wanted help, Friendly, Respectful, Has employees with disabilities
PaigeTonz
PaigeTonz
4:43pm 11/07/12
Bad
Bad

There is no way for handicapped to get up the stairs. No optional route to get to the train stop. No service or additional help to transfer somewhere else.

Disability Awareness:   Not physically accessible, Unwelcoming, Ignored the person/people with the disability, Unfriendly, Inflexible service, No Accessible Parking
John Maxson
John Maxson
11:20pm 04/25/11
Great!
Great!

I have been in ,and out of this train sytion a lot since it open in the 90's ,and is a good palce to catch the el.It is right next to the davis metra,which makes it a good transfer to the metra (especially for cub fans,and other sport fans heading to downtown)..Its not far from my home.

Disability Awareness:   Welcoming, Talked to me person-to-person, Asked me if I needed or wanted help, Friendly, Respectful, Flexible service, Physically accessible
Fun Mr. J
Fun Mr. J
12:02pm 07/27/10

The staff helped me by Fix my money if will not fit in transition machine.or they give me free pass to train.The environment was nice and roomy alot to move around.Some station is accessible on purple line.

I was able to to be independent because I carry enough money to get on or for emergency only.Is accessible to get around town or in the city.

The experience made me feel Mad last year wasn't accessible in my neighborhood,Because was no elevator for citizen senior to use.



Disability Awareness:   Welcoming, Talked to me person-to-person, Friendly, Helpful when I needed assistance or accommodation
Computer T
Computer T
2:23pm 07/15/10

Cta is not that fair

they will pass you up. try to get more fare the ride is nice sum of the driver are not. The buses are accessible

Disability Awareness:   Welcoming, Talked to me person-to-person, Asked me if I needed or wanted help, Friendly, Helpful when I needed assistance or accommodation, Flexible service, Physically accessible
Sean
Sean
2:12pm 06/07/10

I work in Evanston near the Main stop of the purple line. I was rushing out the station the other day (late to work, as usual!) and saw a woman in a wheelchair on the sidewalk, looking at a map with a CTA worker. I was tempted to slow down and eavesdrop, but I decided to curb my nosiness. What I did notice was a pair of pretty seriously confused looks on the women's faces.

I have seen this look before from people with limited mobility confronted with using the CTA, and it generally translates to "I need to go WHERE to get on the train?" Did you know 53 of 144 El stations have neither an elevator nor a ramp? So, about 38% of stations are completely inaccessible? This is a real shame. Even worse, the Main station is so inaccessible that someone in a wheelchair can't even make it to the attendant's booth, blocked by three steps leading up from street level. I found myself wondering how the woman I saw had gotten the attention of the worker. Totally unacceptable!

To their credit, 100% of CTA's bus fleet is accessible. I'd like to see them get the trains up to that standard. This, of course, will cost a huge sum. So, that's where we come in: use the train! It's important for citizens to use public services like transportation when they are provided; our use indicates to the city to continue to allocate money to such amenities.

Here's hoping for universal accessibility ASAP!

Disability Awareness:   Talked directly to the person/people with disability, Helpful with assistance or accommodation
steve68
steve68
4:19pm 02/27/10

CTA IS THE WORSED

Disability Awareness:   Unwelcoming, Avoided me, Ignored me, Unfriendly, Inflexible service, Disrespectful, Rushed me, Impatient with me, Unwilling or unhelpful when I needed assistance or accommodations
Tim
Tim
4:17pm 07/17/09

I've taken the CTA Purple Line to the Davis CTA Station by myself. I've taken the CTA train from the Linden CTA Station to the Davis CTA Station. When I've been to the Davis CTA Station by myself, it hasn't been too hard to wait for the train. Whenever you go through the gate to get on the CTA train, there are no employees. The employees let you do this stuff independently. It hasn't been too hard to find my way to the right train. When I arrived at the Davis CTA Station the first time, I just got off the train, walked through the exit gate and walked out of the Davis CTA Station. Whenever you wait for a train to come, you're inside a train shed. It's fun to take the CTA train by myself. If you don't know which way to go to either wait for the train to go south to Howard or north to Linden, there's a sign with an arrow that says South to Howard and North to Linden. When I went back to the Davis CTA Station to take the train back to the Linden CTA Station, I put my CTA card in the slot and walked through the gate. When my train arrived, I got on the train and took it back to the Linden CTA Station. When the train arrived back at Linden, I just got off the train and went home. The Davis CTA Station is a fun train station to wait at for the train because you're able to be in a shed where the train comes.

Disability Awareness:   Welcoming, Friendly, Respectful, Flexible service, Physically accessible
Tim
Tim
3:30pm 07/17/09

I've ridden my bike to the Linden CTA Station by myself to take the CTA Purple Line. The first time I was at the Linden CTA Station, I was trying to find a place to lock up my bike. When I saw a bike rack, that's where I locked up my bike. After I finished locking up my bike, I walked into the train station and put my money in the slot machine to get a CTA card. I got a CTA bus card when I put in the money and pressed the vend button. Even though I got a CTA bus card, it still worked when I went through the place where you put your card in the slot. After I walked through, I waited for a train. I asked the train engineer if this train goes to Davis and the engineer nodded. When the doors opened, I went inside the CTA train and found a place to sit. I was waiting for the train to leave. After the train left, I just sat inside the train until it got to my stop. I've taken the CTA train to Davis by myself. It hasn't been too hard to enter the Linden CTA Station by myself or to take the CTA train by myself. The Linden CTA Station is a fun train station to wait at when I take the CTA train by myself.

Disability Awareness:   Welcoming, Friendly, Respectful, Flexible service, Physically accessible

 
e.g. 123 N Main, Clark & Lake or Lisle Metra

TO:

 
e.g. 123 N Main, Clark & Lake or Lisle Metra

DATE/TIME:
I want to
leave arrive
visual Calendar, screen readers may use the proceeding combo boxes to set the date

 
:
MODE:
How do you want to get there?
 
Train Bus Bicycling Walking
 

Submit:  goroo trip planner

Send to a Friend