Review United Airlines
This business has 6 positives and 0 negatives.
United Airlines Image

United Airlines

Not A JJ's List Disability-Aware Business Yet
Category: Travel/Vacation
Phone number: (800) 589-5582
Location: 77 West Wacker Drive, Chicago, IL 60601
* this business has multiple locations
Website: http://www.united.com/
 
Review United Airlines
This business has 6 positives and 0 negatives.
jake74
jake74
2:04pm 05/18/16
Great!
Great!

Earlier this week I took a trip out to Southern California and flew on this airline both ways. I had a great experience again. I was offered a wheelchair to go through my terminal's security line at O'Hare International Airport here in Chicago, so I took the person's offer. I can walk through lines just fine if and when given the opportunity, but the wheelchair helped speed up the whole process. The person assisting me was wonderful, as were all other airport and airline personnel both here and at the airport in California who assisted me. Both flights were on time and very pleasant. This airline gets it right in my books when it comes to disability assistance and awareness!

Disability Awareness:   Welcoming, Talked to me person-to-person, Asked me if I needed or wanted help, Friendly, Gave me choices, Gave me extra time, Respectful, Helpful when I needed assistance or accommodation, Flexible service, Physically accessible
Charles
Charles
9:58am 10/08/15
Bad
Bad

I have to Waite for 3 hours on plane because they couldn't talk to the people on the ground

Disability Awareness:   Welcoming, Friendly
Charles
Charles
9:51am 10/08/15
Bad
Bad

I traveled on your airline and the delays here horrendous.
I was really disappointed. However It was good they give me a hotel

Disability Awareness:   Welcoming, Talked directly to the person/people with disability, Gave choices
John Maxson
John Maxson
12:45pm 10/28/11
Great!
Great!

I went on united to florida( the first time that I flew in 15 years,but got over being up in the air like that).Well like the sevice as i have flown other times.Thats all I can say about that.


Disability Awareness:   Welcoming, Talked to me person-to-person, Asked me if I needed or wanted help, Friendly, Gave me extra time, Respectful, Helpful when I needed assistance or accommodation, Flexible service, Physically accessible
Tim
Tim
7:44pm 07/19/10

I've flown on United Airlines by myself when I've flown to Greenville, South Carolina and back. I flew from O'Hare Airport to the Greenville Airport. When my flight arrived, we were all in line to get on the plane. When I had my boarding pass, I gave it to the lady at the door, then got it back, went through the tunnel and got on the airplane. When I got on the airplane, I went to my seat number. Since there was a thunderstorm in Chicago that day, the plane stayed at the airport for a while until the rain stopped. While the plane waited on the runway, the lady on the airplane gave us all drinks. I also had snacks to eat on the plane. After the rain stopped and the plane was ready for takeoff, it sped on the runway and then I left Chicago. While I was on the plane, the lady gave us drinks again when we were flying to Greenville, South Carolina. The lady was helpful and friendly and she gave me extra time to decide what I want to get. I got an apple juice on the way there. When my plane landed in Greenville, South Carolina, I got off the plane, and walked into the Greenville Airport. While I was away from Chicago, I stayed at an away camp in North Carolina called Camp Talisman for three weeks. On the day I went home, I flew home on United Airlines and they also had good customer service on the flight home. When my flight arrived in Chicago, I got off the plane, and walked into O'Hare Airport. United Airlines is a fun airline to take.

Disability Awareness:   Welcoming, Talked to me person-to-person, Friendly, Gave me choices, Gave me extra time, Respectful, Helpful when I needed assistance or accommodation, Flexible service
jake74
jake74
1:16pm 06/02/10

Several years ago my parents booked me a flight on this airline to go see my uncle in Seattle. This uncle is my mom's brother. My parents and I got up early on the morning of my flight out of Chicago. They took me to O'Hare Airport and we got checked in. They told the ticket agent that I would be flying by myself and that I'm visually-impaired. She said no problem and summoned for assistance. Once the other person came to assist me, my parents said goodbye and we walked onto the plane. She helped me to my seat and helped me stow away all my items. Then 2 trainee flight attendants came and introduced themselves to me, and they told me where everything was on the plane. Once breakfast was served, one of them came back to help me set up my tray of food and all. They were wonderful. I experienced the same great service on my return trip to Chicago. Although the time spent with relatives was nice, I think my airline experience made the trip even better.

Disability Awareness:   Welcoming, Talked to me person-to-person, Asked me if I needed or wanted help, Friendly, Gave me choices, Gave me extra time, Respectful, Helpful when I needed assistance or accommodation, Flexible service, Physically accessible

 
e.g. 123 N Main, Clark & Lake or Lisle Metra

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