Review Metra
This business has 15 positives and 3 negatives.
Metra Image

Metra

Not A JJ's List Disability-Aware Business Yet
Category: Employer, Transport/Car Care
Phone number: (312) 322-6777
Location: 547 W. Jackson Blvd., Chicago, IL 60661
* this business has multiple locations
Website: http://metrarail.com/
Disability Aware Features:
  • Hires or would like to hire qualified individuals with disabilities
 
Review Metra
This business has 15 positives and 3 negatives.
lkrhodes
lkrhodes
9:33am 07/10/14
Great!
Great!

Metra is the best train ride in Chicago! It arrives on time has great customer service and it has great working style. The Metra also has wheelchair service so people with wheel chairs can get on the train which is really awesome of them.

Disability Awareness:   Welcoming
John Maxson
John Maxson
7:49pm 02/26/14
Okay
Okay

Was coming home one time last week when the train that I was on just shut down(the power went off),so I had to take the bus(213)from glencoe to Evanston. Glad this does not happen often, but needs working on. Otherwise had good time.

Disability Awareness:   Welcoming, Talked to me person-to-person, Friendly, Gave me choices, Flexible service, Physically accessible
John Maxson
John Maxson
12:02pm 08/31/13
Okay
Okay

Was late coming home from my job last night because the trains had to stop due to the weather(wish they could run because the weather was not that bad(rain,wind,etc,and had to wait just north of my stop at davis st for 5 min don't know why.)Other that that my trips was good going to ,and from my job was really good..

Disability Awareness:   Welcoming, Talked to me person-to-person, Asked me if I needed or wanted help, Friendly, Gave me choices, Gave me extra time, Respectful, Helpful when I needed assistance or accommodation, Flexible service, Physically accessible
John Maxson
John Maxson
9:20pm 06/05/13
Good
Good

Missed showing up for my job this afternoon ,because the train (engine)died (power)out by the time we got to Hubbard Woods stop I wish that next time before they put the trains together that they make sure that everything works(before they leave the yard) like the power and stuff so this stuff does not happen again.So I ended up showing up at my stop(and job)almost 2 hours late .Was not too late coming home,but by not much.Other than that my trip was good.This does not happen that often

Disability Awareness:   Welcoming, Talked to me person-to-person, Friendly, Respectful, Flexible service, Physically accessible, Could have took the bus ,or a taxi.
jake74
jake74
11:50am 05/02/12
Good
Good

My CIF tutor and I took the Metra to the Young Adult Program in Glencoe last night, and then took it back to my apartment. The train ride to the Glencoe station was running just a bit behind schedule, but we still got to our destination in plenty of time for me to finish dinner before our monthly planning meeting started. On the train ride back, the conductor welcomed us and he asked my tutor if I had a reduced=fare card. Then when we disembarked the train the conductor opened the doors for us and saw us off safely. He thanked us and was very friendly.

Disability Awareness:   Welcoming, Talked to me person-to-person, Asked me if I needed or wanted help, Friendly, Gave me choices, Gave me extra time, Respectful, Helpful when I needed assistance or accommodation, Flexible service, Physically accessible
Tim
Tim
1:01pm 03/17/12
Terrible!
Terrible!

I was recently planning to take the Metra downtown to Chicago to watch the St. Patrick's Day Parade. When I was waiting for the train at the Wilmette Metra Station, the train was 25 minutes delayed, and when the train finally arrived, the conductor was unfriendly and didn't let me on. The conductor let other people on, but there were some people he didn't let on since the train was really crowded. The conductor also said that there would be another train coming in 15 minutes, but I waited more than 15 minutes, and the train never arrived. After I waited for about 30 minutes after the first train arrived, I decided to just walk back home, and so did some other people. I was really upset that I couldn't get downtown to watch the St. Patrick's Day parade. The conductors on the Metra did not have good customer service.

Disability Awareness:   Unwelcoming, Avoided me, Ignored me, Unfriendly, Inflexible service, Disrespectful, Unwilling or unhelpful when I needed assistance or accommodations
Always Learning
Always Learning
6:14pm 01/18/12
Good
Good

The signs, the dropping barrier arm, the flashing signals, the ringing bell are all clear visual and audio messages that a train is approaching and not to cross. Having a disability is not an excuse for crossing in these conditions.

Disability Awareness:   Unwelcoming, Avoided me, Ignored me, Unfriendly, Inflexible service, Disrespectful, Unwilling or unhelpful when I needed assistance or accommodations
John Maxson
John Maxson
4:28pm 01/15/12
Great!
Great!

I take metra a lot to my job,and back ,abnd see people corssing in front of the trains every now and then ,and see the conductors not let them on because of that mistake.I have stopped people from doing that to(I am a crossing gaurd,not with metra),but safety is an issue,thats how people get hit9by not stopping for the train).Any ways the condutctors are right when thay do that(not let people on),and metra in my other reviews is a good way to travel for me..I also took the train to see my brother in chicago,and had a good time.

Disability Awareness:   Welcoming, Talked to me person-to-person, Asked me if I needed or wanted help, Friendly, Gave me extra time, Respectful, Helpful when I needed assistance or accommodation, Has employees with disabilities, Physically accessible, Dont cross in front of the train ,always get there early.
Ira K.
Ira K.
3:04pm 01/15/12
Terrible!
Terrible!

A cold dark eve, I caught Metra last minute. I admit making a serious yet innocent mistake, running across tracks despite crossing down, didn't realize how dangerous it was, thinking I was careful. I safely made it, nobody was hurt, everything was OK, until conductors pulled me aside, kicked me off @ next stop. I apologized, explained I didn't know, I wouldn't have done it if I knew, told them I had Asperger's. They didn't understand, care or believe me. Being verbally contradicted alone hurts feelings enough to never repeat mistake, but kicking me off, especially in freezing cold, is politically incorrect! Though unfair, I obeyed w/o fighting my right. They could've just politely told me what I did was wrong, why, what I should do different in future, etc. Then let it go, let me ride in peace. Society must be more disability-sensitive! Civil Rights include Autism Rights!

Disability Awareness:   Unwelcoming, Unfriendly, Inflexible service, Disrespectful, Rushed the person/people with disability, Impatient, Unwilling or unhelpful with assistance or accommodations
John Maxson
John Maxson
9:35am 12/20/11
Great!
Great!

Metra is one of my favorite ways to travel especailly from the davis stop in evanston where not only do i get my tickets (monthys),but also travel north to my job in highwood.I always like the stations too,.Davis street has a nice big station (and glenview if I am taking amtrak out west(Seattle).Take metra.

Disability Awareness:   Welcoming, Talked to me person-to-person, Asked me if I needed or wanted help, Friendly, Gave me choices, Gave me extra time, Respectful, Helpful when I needed assistance or accommodation, Flexible service, Physically accessible, One of my favorate ways to travel.
John Maxson
John Maxson
11:25pm 04/25/11
Great!
Great!

I catch the train on weekdays(sometimes weekends),and is a good station to ride metras.The station is open durring the wekday morings only for toes that want to buy tickets,and is easy to transfer to the el next door.

Disability Awareness:   Welcoming, Friendly, Respectful, Physically accessible, One of my favorite train stations.
bEaNiFieD
bEaNiFieD
3:56pm 03/04/11
Great!
Great!

I had the privilege of witnessing the mechanical wheelchair lift on the metra in action. As the train doors opened, the steps at the exit began to move steadily as it transformed into a lift. A passenger who uses a wheelchair rolled on and was transported down to ground level slowly. The whole time, two train conductors stood on either side of the lift to ensure the passenger's safety and comfort. They then bade him farewell as he wheeled off the lift to the train platform safely. Kudos, Metra. That's great disability-aware service!

Disability Awareness:   Welcoming, Talked directly to the person/people with disability, Friendly, Gave extra time, Respectful, Helpful with assistance or accommodation, Physically accessible
Fun Mr. J
Fun Mr. J
11:11am 07/27/10

The staff help me by tell me paid by window or on the train,The environment was nice,But enough room to find a seat people are nice and helpful I know of.

I was able to be independent because Alway bring cash for ticket and get home on metra and on CTA.Help me get station where my stop at to get off.Is faster and quicker way.

The first experience made me feel confused to not know which gate to get on.And hate wait whole hour to get on the train.I was relived to get off my stop.Now is easier to use and faster for me to use.






Disability Awareness:   Friendly, Helpful when I needed assistance or accommodation, Physically accessible
ladybugs83
ladybugs83
2:26pm 06/17/10

I have taken the Metra a lot too head toward home which is near The Long Lake station. I like taking these trips home. I feel safe and comfortable about the commutes back and forth too many places on the line. The assistants are well mannered and take their time with the people who are traveling. I am glad that they are helpful as needed. I would recommend that u too try too take the metra for Ur next travels.
Thanks a lot Metra for all u do!
From: Frequent rider
To: The Metra

Disability Awareness:   Welcoming, Friendly, Respectful, Helpful when I needed assistance or accommodation, Flexible service, Physically accessible
jake74
jake74
5:35pm 05/20/10

Several years ago I took the Metra into downtown Chicago to attend an office skills program at the Chicago Lighthouse. The service on the train was great. My mom or someone else would drop me off at the Kenilworth metra station and I boarded the train. Someone usually sat with me, and even if nobody was available the train conductors always made sure I received the proper assistance. They radioed into the downtown Chicago station and would hail a cab for me to get to the Lighthouse. Often times a couple from my church would walk with me to the cab, or one of the station employees would do this. I got the same good service at the end of the day.

Disability Awareness:   Welcoming, Talked to me person-to-person, Asked me if I needed or wanted help, Friendly, Gave me choices, Gave me extra time, Respectful, Helpful when I needed assistance or accommodation, Flexible service, Physically accessible, Other, I think the lawsuit that was filed a long time ago, taught Metra a lesson in accessibility.
John Maxson
John Maxson
7:32pm 05/15/10

I ride metra to my job four times every day.I recommend it to any one that commutes along the way ..I like the big platforms that metra has,so they can have plenty of room for a lot to people compared to the skinny platforms some of the cta train platforms has.Metra is fast,but has its own delays(track consturction,etc).Metra is fast ,almost untime.

Disability Awareness:   Welcoming, Talked to me person-to-person, Friendly, Gave me extra time, Respectful, Flexible service, Physically accessible, Other, They can be late sometimes.
Terri2
Terri2
11:27am 02/26/10

We took approximately 25 visually impaired students between the ages of 10 - 21 on a fieldtrip from Joliet to the Loop in December. Each student was responsible for purchasing their own ticket and keeping their ticket with them until the conductor on the train asked for it. The ticket agent was very patient, friendly and helpful to the students (all 25 of them) as they bought their tickets. On the train, the conductor was likewise patient and helpful when asking the students for their tickets. He also provided sighted guide to a student who needed to use the restroom while on the train. It was a very positive experience for the students.

Disability Awareness:   Welcoming, Talked directly to the person/people with disability, Friendly, Gave choices, Gave extra time, Respectful, Helpful with assistance or accommodation, Flexible service, Physically accessible
Tim
Tim
3:59pm 11/28/09

When I've been to the Wilmette Metra Station without an adult, the employees that work there have been unfriendly. One time, when I bought a ticket from the Wilmette Metra Station, a lady that worked there asked for my ID and asked me my grade. Another time, when I was with a friend at the Metra Station, we were in a rush to get on the train. There was a different lady that was working at the desk than the other one. They asked for both of our IDs and they asked us what grade we're in. When I showed the lady my 10 ride ticket, she was acting like she thought I bought it from somewhere else. I wasn't sure what to do. I was in a rush to get on the train and I didn't have a lot of time to get my ticket. The lady wasn't being helpful to us and she acted all worried when she saw my 10 ride ticket. The employees that work at the Wilmette Metra Station don't know how to treat people with disabilities. The Wilmette Metra Station is unwelcoming and the employees are unfriendly there, especially for young adults with disabilities. I wouldn't recommend young adults buying their ticket at the Wilmette Metra Station. Except when you're on the Metra, the conductors are friendly there, but the employees that work at the Wilmette Metra Station aren't really friendly. The Wilmette Metra Station is not a good Metra Station to buy your tickets from because the employees are unfriendly there.

Disability Awareness:   Unwelcoming, Unfriendly, Inflexible service, Disrespectful, Impatient with me, Unwilling or unhelpful when I needed assistance or accommodations

 
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