The staff help me by tell me paid by window or on the train,The environment was nice,But enough room to find a seat people are nice and helpful I know of.

I was able to be independent because Alway bring cash for ticket and get home on metra and on CTA.Help me get station where my stop at to get off.Is faster and quicker way.

The first experience made me feel confused to not know which gate to get on.And hate wait whole hour to get on the train.I was relived to get off my stop.Now is easier to use and faster for me to use.






Disability Awareness:   Friendly, Helpful when I needed assistance or accommodation, Physically accessible

I have taken the Metra a lot too head toward home which is near The Long Lake station. I like taking these trips home. I feel safe and comfortable about the commutes back and forth too many places on the line. The assistants are well mannered and take their time with the people who are traveling. I am glad that they are helpful as needed. I would recommend that u too try too take the metra for Ur next travels.
Thanks a lot Metra for all u do!
From: Frequent rider
To: The Metra

Disability Awareness:   Welcoming, Friendly, Respectful, Helpful when I needed assistance or accommodation, Flexible service, Physically accessible

Several years ago I took the Metra into downtown Chicago to attend an office skills program at the Chicago Lighthouse. The service on the train was great. My mom or someone else would drop me off at the Kenilworth metra station and I boarded the train. Someone usually sat with me, and even if nobody was available the train conductors always made sure I received the proper assistance. They radioed into the downtown Chicago station and would hail a cab for me to get to the Lighthouse. Often times a couple from my church would walk with me to the cab, or one of the station employees would do this. I got the same good service at the end of the day.

Disability Awareness:   Welcoming, Talked to me person-to-person, Asked me if I needed or wanted help, Friendly, Gave me choices, Gave me extra time, Respectful, Helpful when I needed assistance or accommodation, Flexible service, Physically accessible, Other, I think the lawsuit that was filed a long time ago, taught Metra a lesson in accessibility.

I ride metra to my job four times every day.I recommend it to any one that commutes along the way ..I like the big platforms that metra has,so they can have plenty of room for a lot to people compared to the skinny platforms some of the cta train platforms has.Metra is fast,but has its own delays(track consturction,etc).Metra is fast ,almost untime.

Disability Awareness:   Welcoming, Talked to me person-to-person, Friendly, Gave me extra time, Respectful, Flexible service, Physically accessible, Other, They can be late sometimes.

We took approximately 25 visually impaired students between the ages of 10 - 21 on a fieldtrip from Joliet to the Loop in December. Each student was responsible for purchasing their own ticket and keeping their ticket with them until the conductor on the train asked for it. The ticket agent was very patient, friendly and helpful to the students (all 25 of them) as they bought their tickets. On the train, the conductor was likewise patient and helpful when asking the students for their tickets. He also provided sighted guide to a student who needed to use the restroom while on the train. It was a very positive experience for the students.

Disability Awareness:   Welcoming, Talked directly to the person/people with disability, Friendly, Gave choices, Gave extra time, Respectful, Helpful with assistance or accommodation, Flexible service, Physically accessible

When I've been to the Wilmette Metra Station without an adult, the employees that work there have been unfriendly. One time, when I bought a ticket from the Wilmette Metra Station, a lady that worked there asked for my ID and asked me my grade. Another time, when I was with a friend at the Metra Station, we were in a rush to get on the train. There was a different lady that was working at the desk than the other one. They asked for both of our IDs and they asked us what grade we're in. When I showed the lady my 10 ride ticket, she was acting like she thought I bought it from somewhere else. I wasn't sure what to do. I was in a rush to get on the train and I didn't have a lot of time to get my ticket. The lady wasn't being helpful to us and she acted all worried when she saw my 10 ride ticket. The employees that work at the Wilmette Metra Station don't know how to treat people with disabilities. The Wilmette Metra Station is unwelcoming and the employees are unfriendly there, especially for young adults with disabilities. I wouldn't recommend young adults buying their ticket at the Wilmette Metra Station. Except when you're on the Metra, the conductors are friendly there, but the employees that work at the Wilmette Metra Station aren't really friendly. The Wilmette Metra Station is not a good Metra Station to buy your tickets from because the employees are unfriendly there.

Disability Awareness:   Unwelcoming, Unfriendly, Inflexible service, Disrespectful, Impatient with me, Unwilling or unhelpful when I needed assistance or accommodations