Review AT&T - Skokie
This business has 3 positives and 0 negatives.
AT&T - Skokie Image

AT&T - Skokie

Not A JJ's List Disability-Aware Business Yet
Category: Store/Market
Phone number: (847) 763-1090
Location: 9725 Skokie Blvd., Skokie, IL 60077
* this business has multiple locations
Website: http://www.att.com/
 
Review AT&T - Skokie
This business has 3 positives and 0 negatives.
jake74
jake74
11:39am 05/06/16
Great!
Great!

I called AT&T on Tuesday evening with my father in the same room. But he let me conduct my business and helped only when needed. The purpose of this call was to inquire about cancelling my land line in an attempt to cut the cost of service for me and my neighbor across the hall. I spoke with someone named Marty who was very helpful and courteous. He actually was able to get me a reduced cost for both phones, so I ended up keeping the land line. Marty informed me that a technician was being dispatched and would come to my apartment yesterday to install the new service. This is exactly what happened. Martin was the technician (different person), and he did an excellent job with everything. He was very responsive to my needs as well.

Disability Awareness:   Welcoming, Talked to me person-to-person, Asked me if I needed or wanted help, Friendly, Gave me choices, Gave me extra time, Respectful, Helpful when I needed assistance or accommodation, Flexible service, Other, AT&T has an Advisory Panel on Aging and Accessibility.
jake74
jake74
3:46pm 05/14/10

About a year or so ago I was having trouble with my apartment phone, so I called AT&T customer service. I didn't actually speak to a human being, but the automated system which took my call was very helpful. I was given the option of using either the voice recognition feature or keying in my selections. I chose voice, and it worked out very well. I made the call after business hours so no live person could help me, but I was told this by the automated system. So the next morning I called back and spoke to a very friendly and patient representative who took down my information. After testing my land line and being unable to resolve the problem, she told me that a technician was being dispatched to my location. He called later that day to let me know he was on his way. He was very friendly and told me exactly what the problem was. The next day another technician came out and took care of the problem out back. Then I got a call a day later to ask me if things were fixed. The AT&T webmail service is also very accessible. Once I signed in a few days ago, I clicked on a link to de-activate automatic page refreshing.

Disability Awareness:   Welcoming, Talked to me person-to-person, Asked me if I needed or wanted help, Friendly, Gave me choices, Gave me extra time, Respectful, Helpful when I needed assistance or accommodation, Flexible service, Other, I'm told that Braille and large print bills are available, but I haven't used these.
JeffK
JeffK
9:47am 10/25/09

While in the store waiting for service, a hearing impaired woman came in and very quickly an employee who knew sign language came up to assist her. I was impressed that the store had someone who could assist the customer.

Disability Awareness:   Welcoming, Talked directly to the person/people with disability

 
e.g. 123 N Main, Clark & Lake or Lisle Metra

TO:

 
e.g. 123 N Main, Clark & Lake or Lisle Metra

DATE/TIME:
I want to
leave arrive
visual Calendar, screen readers may use the proceeding combo boxes to set the date

 
:
MODE:
How do you want to get there?
 
Train Bus Bicycling Walking
 

Submit:  goroo trip planner

Send to a Friend